Your questions might be a frequently asked question, so read below to find a quick easy answer:

What it the currency for the items?
All prices are in U.S dollars.

What are my payment options?
You can pay by all Major Credit card (VISA, MasterCard, American Express, Discover/Novus, Diners Club, JCB) via our secure online store (using 2checkout.com), Pay Pal, or you can fax your order with all pertinent credit information.

Where is my order shipped from?
Your order may be shipped from our distribution center in Buffalo New York or form our distribution center in Toronto Canada.

How will my order be shipped?
Your order will be shipped in a plain cardboard with UPS, USPS or Canada Post parcel box unless you choose to add our distinctive gift-wrapping (will be available soon). Nothing on the box will indicate the nature of the contents of the package.

How long will it take to receive my order?
Due to the fact that all of our offerings are individually handmade we may not have all of the items shown in stock at all times as they sell fast on a first come basis.

Our shipping time depends if you ordered from our Gift or Jewelry collections.

• If you ordered from our Gifts collection it will be shipped from our warehouse within 3-5 days of confirming your order and receiving payment.
  
• If you ordered from our jewelry collection it will be shipped from our warehouse within 7-14 days of confirming your order and receiving payment.
  
• If you ordered both gifts and jewelry it will be shipped within 7-14, unless you specify differently in the comment section of the checkout.

You may track your order online from the time you receive an email notifying you that the package has left our warehouse. We are not responsible for mail/courier delays during peak seasons.

How much will shipping cost?
Regular shipping and handling costs (ground UPS, USPS, Canada Post, etc.) for most places in North America is $13 flat!

For international orders (most locations) shipping will be $25-$50, depending on the size and weight of the gifts ordered.

*We reserve the right to refuse or cancel any orders if we suspect fraudulent or untraceable shipping information.

Who do you use for shipping?
We currently ship our products in most cases using UPS, US Postal and Canada Post.

What are my payment options?
You can pay by Major Credit card (Visa and Master card) via our secure online store or Pay Pal.

How will I be billed?
Your invoice will be billed by Timeless Gifts. All orders are in US dollars.

Can I refund or exchange my product?
Due to the nature of the products (individually custom made), we do not offer returns but rather exchange only. Exchanges are only accepted if an item’s workmanship is found defective. All items are carefully checked for manufacturer’s defects, before packaging and shipping. All items must be returned in its original packaging and return shipping costs are the responsibility of the purchaser. Defective Items must be returned with a proof of purchase within 7 days of receiving the goods. All returns must indicate on shipping documents and on the exterior package “Canadian damaged goods returned for repair or exchange” or package will be rejected.

Do you charge Sales Tax?
Customers within Canada will be charged 7% GST. Customers within Ontario will be charged 8% PST and 7% GST. Customers outside Canada will not be charged tax.

Is Shopping Online secure?
When dealing with reputable companies, shopping on the web is as safe as traditional shopping with a credit card. All the information we collect when you make a purchase is transferred via secured servers, which encrypts the data.

We can proudly say that our security is one of our main focuses. Once the information reaches us, it falls within our policy of non-disclosure. We will use the information only for the transaction of processing your order. Read more about Shop Online security.

What is your Privacy Policy?
We will not disclose your information. We appreciate your business and are committed to maintaining your privacy. We keep our customer's information private, and do not share or sell customer information to other third parties. Please read our full privacy policy here.

What about insurance?
Our shipping prices do not include insurance. If insurance is desired, please ask for an estimate in you checkout.

How do I check on an order I have placed?
For questions regarding the status of your order, first check the shipping status by clicking here. Additionally, you may contact our customer service representatives by emailing to clientcare@timlessgifts.com. Please include your order number and contact information with all inquiries.

How can I learn about caring for the items I purchased?
Please check the caring for your jewelry and gifts section.

Do you accept international orders?
Yes, we ship to most parts of the globe (shipping is about $25USD).

Is it safe to use my credit card?
Yes. When you submit any personal information (name, address and credit card) from the "shop online", the data is sent encrypted over a secure connection to our Web site server. Read more about Shop Online security.

What if I don't feel comfortable providing my credit card information online?
You may submit your order via fax at 1-416-636-2050 Attention: Timeless Gifts- Billing.

Why do some of the product colors look different on my computer?
Please keep in mind that monitors display colors differently. Try setting your monitor to a resolution of 800 x 600 or higher (1024 x 768, etc.). Check your computer documentation for the optimum setting for your particular monitor. This site is best viewed with Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600.